The Claims Office processes Army Personnel, Tort, and Affirmative claims for New Jersey and Eastern Pennsylvania.
The office adjudicates Personnel claims from Soldiers, their Family members, and eligible Army Civilian employees for damage to
or loss of property during government shipment or storage and for certain other instances of damage or loss that are incident
The office also adjudicates Tort claims for personal injury or damage to property caused by the negligent acts or omissions of
In addition, the office pursues Affirmative claims against third parties who damage Army property or cause injury to Soldiers
or their family members resulting in medical care at government expense.
FILING A HOUSEHOLD GOODS CLAIM
Welcome to the U.S. Army Support Activity, Fort Dix Military Community. Hopefully your personal property will arrive in
the same condition as it left your last duty station. If it does not, and you suffer loss or damage in your household
goods, then please observe the following guidelines. Failure to do so may result in your receiving less money than you
would otherwise be entitled to.
FILING YOUR CLAIM UNDER THE FULL REPLACEMENT VALUE (FRV) PROGRAM
You are required to notify the carrier of all loss and damage to Transportation Service Provider (TSP) within 75 days of the delivery date.
If your shipment falls under the Defense Personal Property Program (DP3) than you will file in the Defense Property System (DPS)
logging onto www.move.mil. There you can register, access and utilize the system. Notifying the TSP of loss or damage does not constitute
filing a claim. You are required to file your claim in DPS and “SUBMIT” it to TSP within 9 months from the date of delivery to qualify
for the FRV program. If you miss the 9 month deadline but have not exceeded 2 years, you can still file a claim however the TSP is only
liable for the depreciated value of your goods.
The TSP shall pay, deny or make an offer within 60 days of receipt of a complete, substantiated claim. Once you accept the full or
partial offer in DPS, the TSP will complete the payment within 30 days.
If you cannot reach a mutually acceptable settlement agreement with TSP, you may transfer the unsettled portion of your claim to
the Military Claims Office (MCO). The MCO and DPS systems are not compatible therefore should you decide to transfer your claim
to the MCO, please contact that office immediately.
Should you need to file your claim with the MCO, such will be submitted online through the Personnel Claims Army Information
System (PCLAIMS) by accessing www.jagcnet.army.mil. Generally, AKO access or a CAC card is necessary to prepare and file claims
online. In order to properly file your claim you will be asked to furnished are the following:
DD FORM 1840/1840R
DD FORM 1842
DD FORM 1844
Copy of orders
Government Bill of Lading (GBL)
Purchase receipts / Replacement costs
Estimates of repair
Photos of damaged property
The above mentioned documents should be scanned and uploaded into your claim. If you do not have access
to a scanner, documents can be mailed or hand carried to a military claims office, which will add them to
your claim file. Once you have entered all of the necessary information, you will be asked to verify and
submit your claim. It will be electronically sent to a MCO which will adjudicate the claim and arrange for
payment as appropriate. You also will be asked to provide an email or telephone number so the claims
office can contact you with any questions.
The Claims Office processes Tort claims filed against the Army under the Federal Tort Claims Act and various
other claims statutes for New Jersey and Eastern Pennsylvania.
To file a claim contact the U.S. Army Support Activity, Fort Dix, Claims Office at (609) 562-3848 or 2395.