Claims Advice for PCS moves

During the Move

When the packers arrive to pick-up your household goods, you should be ready for them. You should have already decided what items you want the movers to pack and what items you will hand-carry to your new assignment. It is critical to lock items you plan to hand-carry in a separate room or in your car, where they are not accessible to the movers.

Moving Day image

It is best to hand-carry small, valuable items such as jewelry, rather than to allow the movers to pack them. If you decide to have the movers pack your jewelry, ensure that each item is listed separately on the inventory. Cash, coin collections, and similar items should never be packed; you will not be paid for these items if they are lost. As mentioned above, receipts and similar proof of ownership should either be hand-carried or, at a minimum, shipped separately.

When the movers have completed packing up your household goods and loading them onto the truck, they will present you with an inventory of all of your belongings. You should check this document carefully to ensure that it is accurate. Each line item of the inventory will contain a description of what it is (such as 3.0 cubic foot carton or chair). For items of furniture, preexisting damage will be listed using a code found at the top or bottom of the form (for example sc, ch - 6, 8, 9 means that the legs and right side of your chair are scratched and chipped). Examine the preexisting damages carefully; if the movers have exaggerated the amount of preexisting damages, you should state your disagreement directly on the inventory, in the remarks section directly above your signature. Do not argue with the movers; simply list your disagreement on the form.

When the movers deliver your household goods, make sure that they have delivered everything. Have a copy of the inventory handy and check off the numbers of items when the movers bring them into your new home.

If you notice that any items are missing or damaged, note this on the pink form (DD Form 1840), which the movers will give you. Do not leave this form blank if you have missing or damaged items; the government uses this form later to evaluate whether the carrier did a good job. There is no need to unpack all of your items at this time; you can note additional missing and damaged items later on the reverse side of the pink form (the reverse side is the DD Form 1840R).